New portal

Clients and distribution partners will be given access to the Connect employer portal within the next few days. As a first step, clients will receive an activation letter with the access data for the portal. Once they are registered and logged in to the portal, we will send an activation letter to their brokers/trustees who can then also register and log in to the portal. The extent of the brokers’/trustees’ authorisation will be the same as on the previous portal.

New clients (affiliations as of 1 January 2023) will also receive an activation letter for their portal access. However, in this case, there will be no activation letter for brokers/trustees. Instead, the clients themselves can grant their brokers/trustees access and specific authorisations. This rule also applies to authorisations current GEMINI affiliations wish to grant to new brokers/trustees.

Work on the migration to the new Connect employer portal is proceeding at full speed. The related controls are taking a little longer to complete since we want to ensure that our high quality standards are met. The salary deductions and / or contribution files will therefore be delivered at the beginning of February 2023. Access to the new portal will also be established in February. We have provided detailed information by letter dated 22 December 2022.

For employers:

Connect provides quick and easy access to your members’ details whenever you need them. Paperwork is a thing of the past – you can handle everything online and save a lot of time.

• Rapid processing of enquiries and changes through automated processes

• Instant access to current documents such as contribution files and invoices

• Simplified administration thanks to paperless, end-to-end processes

• Secure and convenient correspondence with customer service via the portal

For members:

Connect gives you quick access to your pension documents whenever you need them – no matter where you are. You can already plan your early retirement or a property purchase now and obtain a calculation of the financial effects online.

• It is easy to simulate the financial effects of a capital withdrawal for a property purchase or early retirement on the portal

• Salary changes and their impact on your pension are also easy to calculate

• Submitting documents is straightforward – and you will receive a prompt reply

• All your personal data is stored – you can handle any changes of address yourself
  
  

All enquiries and changes will be handled entirely in digital form via Connect.

One person per client (administrator) receives the access data for Connect. Administrators can assign specific authorisations to other persons, such as a brokers/trustees. The authorisations are assigned on the portal.

Access to the Connect employer portal will be granted in February 2023, with administrators receiving the access data for registration and login.

The members’ portal will launch in the 2nd quarter of 2023, the current system has been suspended.

After Connect launches in February 2023, all changes must be recorded in the new portal - either by the employer or, if duly mandated, by the broker/trustee. The January changes can be completed on the new portal in February.

As of February 2023, the GEMINI basic and supplementary employee benefits units will be available on the new Connect employer portal. The GEMINI Collective Foundation 1e will be migrated to the new application in early 2024 and will continue to operate with the existing employer portal until then.